GERM CLEAN LTD – Term And Conditions
For Standard, End of Tenancy, After Build and Deep Clean
This disclaimer is intended to outline the terms and conditions under which our services to clean of a residential property will be conducted. Please read this disclaimer carefully before availing of our cleaning services.
Scope of Services (selected):
Standard Clean – includes general cleaning tasks such as dusting, vacuuming, mopping, cleaning of kitchen surfaces, and bathroom sanitation.
After Build or Refurbishment Clean – includes removal of dust, debris, plaster, water-based paint and grout residue. Damp dusting and polishing doors and bannisters. vacuuming, mopping, cleaning of kitchen surfaces, and bathroom sanitation.
End of Tenancy Clean – includes Removal of grease, grime, dirt, debris, body fat, limescale and wipeable mould. cleaning of kitchen surfaces, and bathroom sanitation.
Deep Clean – include a thorough cleaning of all accessible areas as per the agreed-upon checklist. However, please note that certain items and areas may be excluded from our services, and any delicate or fragile items should be brought to our attention prior to cleaning.
We do not provide specialized services such as carpet or upholstery cleaning, exterior window washing, or pest control unless specifically agreed upon and priced separately.
Chemicals and Equipment:
We use professional-grade cleaning chemicals and equipment. While these are safe for most surfaces, it is the client’s responsibility to inform us of any allergies or sensitivities to cleaning products beforehand. We will not be held liable for any allergic reactions or adverse effects caused by our cleaning products.
Liability:
We strive to provide high-quality cleaning services, but we cannot be held responsible for any damage or loss of items that are not properly secured, valuable, or irreplaceable.
Please ensure that all fragile or valuable items are secured before our team arrives.
We are not liable for any pre-existing damage to the property or its contents.
Client Responsibility:
It is the client’s responsibility to remove any valuable, fragile, or irreplaceable items from areas to be cleaned. We will not be held responsible for damage to items that were not properly secured or moved. Additionally, please inform us of any specific cleaning products or equipment that should not be used in your home.
Access and Security:
You must provide our cleaning team with access to the property at the scheduled time. If there are any security codes or keys required, please provide them beforehand.
We will take all reasonable precautions to ensure the security of your property during the cleaning process.
Payment:
Payment is due before any work can commence unless otherwise agreed upon. We accept cash or electronic payments as specified in our quotation/invoice.
Cancellation and Rescheduling:
We require a minimum of 48 hours’ notice for cancellations or rescheduling of services. Failure to provide adequate notice may result in a cancellation fee or deduction on any prior payments made.
Satisfaction Guarantee:
We aim to deliver satisfactory cleaning services. If you are not satisfied with any aspect of our service, please notify us within 24 hours of the cleaning. We will make every effort to address your concerns.
Health and Safety:
Our cleaning products are generally safe for residential use. However, if you have specific allergies or sensitivities, please inform us in advance. For health and safety reasons, we reserve the right to refuse cleaning services in situations that we deem hazardous to our staff.
Pets:
If you have pets, please secure them in a safe and comfortable space to ensure their safety and the safety of our team members.
Completion Time:
The duration of the cleaning process may vary based on the size and condition of the property. While we strive to complete the job within the estimated time frame, unforeseen circumstances might cause delays. We appreciate your understanding and patience in such situations.
By availing of our cleaning services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this disclaimer. If you have any questions or concerns, please contact us before the cleaning service begins.
For Appliance Deep Clean
Germ Clean Ltd provides professional services for household appliance deep clean. Please carefully read and understand the following disclaimer before availing of our services:
Service Limitations: Germ Clean Ltd provides cleaning services for household appliances. While we strive for the best results, we cannot guarantee that all stains, damages, or malfunctions will be completely resolved. Our service is subject to the condition and type of the appliance.
Liability: Germ Clean Ltd will not be held responsible for any damage, malfunction, or any other issues that may arise during or after the cleaning process. We shall not be liable for any consequential, indirect, or incidental damages.
Client Responsibility: It is the client’s responsibility to remove any valuable, fragile, or irreplaceable items from areas to be cleaned. We will not be held responsible for damage to items that were not properly secured or moved. Additionally, please inform us of any specific cleaning products or equipment that should not be used in your home.
Payment: Payment is due before any work can commence unless otherwise agreed upon. We accept cash or electronic payments as specified in our quotation/invoice.
Cancellation and Rescheduling: We require a minimum of 48 hours’ notice for cancellations or rescheduling of services. Failure to provide adequate notice may result in a cancellation fee or deduction on any prior payments made.
Health and Safety: Our cleaning products are generally safe for residential use. However, if you have specific allergies or sensitivities, please inform us in advance. For health and safety reasons, we reserve the right to refuse cleaning services in situations that we deem hazardous to our staff.
Chemicals and Equipment: We use professional-grade cleaning chemicals and equipment. While these are safe for most surfaces, it is the client’s responsibility to inform us of any allergies or sensitivities to cleaning products beforehand. We will not be held liable for any allergic reactions or adverse effects caused by our cleaning products.
Satisfaction Guarantee: We aim to deliver satisfactory cleaning services. If you are not satisfied with any aspect of our service, please notify us within 24 hours of the cleaning. We will make every effort to address your concerns.
Pets: If you have pets, please secure them in a safe and comfortable space to ensure their safety and the safety of our team members.
Completion Time: The duration of the cleaning process may vary based on the size and condition of the property. While we strive to complete the job within the estimated time frame, unforeseen circumstances might cause delays. We appreciate your understanding and patience in such situations.
By availing of our cleaning services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this disclaimer. If you have any questions or concerns, please contact us before the cleaning service begins.
For Carpet and Upholstery Cleaning
Germ Clean Ltd provides professional carpet cleaning services for residential properties. Please carefully read and understand the following disclaimer before availing of our services:
Service Description: Our carpet and upholstery cleaning services are designed to clean and refresh carpets, rugs, and upholstered furniture. We use industry-standard equipment, techniques, and cleaning solutions to achieve the best possible results.
We strive to achieve the best possible results, but please understand that the outcome may vary based on the fabrics age, condition, and previous treatments.
Expectations: While we make every effort to remove stains, odors, and dirt, we cannot guarantee the complete removal of all issues due to factors beyond our control, including the carpet’s condition and the nature of the stains.
Pre-Existing Damage: It is your responsibility to inform us about any pre-existing damage or delicate materials on the upholstery, rugs and carpet before the cleaning process begins. We are not liable for any damage to such items unless it results from our negligence.
Furniture and Items: Please ensure that all furniture and items are removed from the carpeted area before our technicians arrive. We can assist with light furniture moving, but we are not responsible for any damage that may occur during the process.
Pets: We request that you secure pets in a safe and comfortable area during the cleaning process. This ensures the safety of both our technicians and your pets.
Chemical Sensitivities: If you or anyone in your household has chemical sensitivities or allergies, please inform us before the cleaning appointment. We use standard cleaning solutions, and while they are generally safe, we will take extra precautions to accommodate your needs.
Payment:
Payment is due before any work can commence unless otherwise agreed upon. We accept cash or electronic payments as specified in our quotation/invoice.
Cancellation and Rescheduling:
We require a minimum of 48 hours’ notice for cancellations or rescheduling of services. Failure to provide adequate notice may result in a cancellation fee or deduction on any prior payments made.
Satisfaction Guarantee: If you are not satisfied with our service, please contact us within 24 hours of the cleaning. We will assess the situation and may offer a resolution, such as a re-cleaning or a partial refund, at our discretion.
Liability: While we take precautions to ensure the safety of your property, we are not liable for any unforeseen accidents, damages, or injuries that may occur on your premises during the cleaning process.
By requesting our carpet and upholstery cleaning services, you acknowledge that you have read, understood, and agreed to this disclaimer. If you have any questions or concerns, please contact us before scheduling your appointment.
For Anti-Mould Treatment
Please read this disclaimer carefully before using our anti-mould treatment service.
Limitation of Liability: Germ Clean Ltd provide anti-mould treatment services based on the best practices and standards in the industry. While we strive to deliver effective and long-lasting results, we cannot guarantee complete eradication of mould or prevention of future mould growth. Our liability is limited to the extent permitted by law.
Assumption of Risk: By choosing to use our anti-mould treatment service, you acknowledge that mould removal and prevention involve inherent risks. You assume full responsibility for any damages, losses, or adverse effects that may occur as a result of the treatment.
No Warranty: We do not provide any warranties, express or implied, regarding the effectiveness of the anti-mould treatment. We disclaim all warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Professional Consultation: Our anti-mould treatment is not a substitute for professional advice or services. If you have underlying structural issues, water leaks, or other conditions contributing to mould growth, it is your responsibility to consult with a qualified professional to address these issues.
Follow-up and Maintenance: Proper maintenance and follow-up actions are crucial to the effectiveness of the anti-mould treatment. It is your responsibility to follow any recommendations provided by our technicians and to maintain a suitable environment to prevent mould recurrence.
Indemnification: You agree to indemnify and hold Germ Clean Ltd harmless from any claims, damages, losses, or expenses arising out of or in connection with the anti-mould treatment service, including but not limited to, third-party claims and legal fees.
By using our anti-mould treatment service, you acknowledge that you have read, understood, and agreed to this disclaimer in its entirety.
Germ Clean Ltd
Ribble Saw Mill
Paley Road
Preston
Lancashire
PR1 8LT
0330 341 0989
