Ribble Saw Mill, Paley Rd, Preston PR1 8LT
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Germ Clean Ltd – Terms & Conditions (Residential Cleaning Services)
Effective Date: 01/11/2025
Company Name: Germ Clean Ltd
Registered in England and Wales
Registered Office: Ribble Saw Mill, Paley Road, Preston, Lancashire, PR1 8LT
Telephone: 0330 341 0989
Email: info@germclean.co.uk
Website: www.germclean.co.uk
1.1 These Terms and Conditions (“Terms”) form the legal agreement between Germ Clean Ltd (“we”, “us”, “our”) and the customer (“you”, “your”) for the supply of residential cleaning services.
1.2 By making a booking, confirming a quotation, or making payment to us (whether online, by phone, or by email), you agree to be bound by these Terms.
1.3 Please read these Terms carefully before confirming your booking. If you have any questions, please contact us prior to service commencement.
2.1 We provide professional residential cleaning services, including but not limited to:
2.2 A detailed service description is provided at the time of booking or quotation.
2.3 Services such as pest control, exterior window washing, or specialist restoration are excluded unless expressly agreed in writing.
2.4 We reserve the right to modify, refuse, or withdraw services for safety or legal reasons.
3.1 Bookings may be made via our website, by email, or over the phone.
3.2 Online bookings are confirmed once full payment is successfully processed via Stripe, our secure payment provider.
3.3 You are responsible for ensuring all booking details (service type, address, access instructions, etc.) are accurate.
3.4 A booking confirmation email will be sent to you upon successful payment.
3.5 We reserve the right to reject a booking if the property is outside our operational area or presents health and safety risks.
4.1 Payment is required in full at the time of booking unless otherwise agreed in writing.
4.2 Payments are processed securely through Stripe, which accepts major debit and credit cards.
4.3 We do not store or have access to full payment card details.
4.4 All prices are inclusive of VAT (if applicable) and stated in GBP.
4.5 Any additional services requested on-site will be quoted and must be paid prior to completion.
5.1 You must ensure our cleaning team can access the property at the scheduled time.
5.2 Access instructions (e.g. key collection, entry codes) must be communicated clearly before the appointment.
5.3 If our team is unable to gain entry due to incorrect details or lack of access, the full booking amount may still be charged.
5.4 Running water, electricity, and lighting must be available throughout the cleaning process.
5.5 Parking must be available nearby; any parking costs incurred will be added to your invoice or deducted from prepayment.
6.1 Remove or secure all fragile, valuable, or irreplaceable items before cleaning begins.
6.2 Inform us of any surfaces or materials that require special care or specific cleaning products.
6.3 Notify us in advance of any allergies, sensitivities, or health considerations relevant to cleaning chemicals.
6.4 Ensure pets are safely secured for their wellbeing and our staff’s safety.
6.5 Inform us of any pre-existing damage or delicate materials before the service.
6.6 If biohazards, pest infestations, or other unsafe conditions are discovered, we may suspend service without refund.
7.1 A minimum of 48 hours’ notice is required for cancellations or rescheduling.
7.2 Cancellations with less than 48 hours’ notice may incur a charge of up to 50% of the booking value.
7.3 Failure to provide access on the scheduled date will be treated as a no-show and charged in full.
7.4 If we must cancel or reschedule due to unforeseen circumstances (e.g. staff illness, severe weather), we will notify you as soon as possible and offer an alternative appointment or full refund.
7.5 Refunds, where applicable, will be processed via Stripe within 5–10 business days.
8.1 We aim to deliver high-quality cleaning services and customer satisfaction.
8.2 If you are not satisfied with any aspect of the service, notify us within 24 hours of completion.
8.3 We will review your concern and may, at our discretion:
9.1 We hold Public Liability Insurance to cover accidental damage directly caused by our negligence.
9.2 Our liability is limited to the total value of the booking or the replacement cost of the damaged item (whichever is lower).
9.3 We are not liable for:
10.1 Cleaning outcomes depend on the condition and materials of your property.
10.2 We cannot guarantee full removal of all stains, odours, or discolourations.
10.3 Certain materials (e.g. delicate fabrics, aged finishes) may limit achievable results.
10.4 Our specialist services (bio-hazard, anti-mould, floor polishing, etc.) include additional disclaimers provided before booking and available on our website.
11.1 Our staff follow appropriate health and safety regulations and use PPE where necessary.
11.2 If our staff are exposed to unsafe, abusive, or threatening environments, they have the right to withdraw from the property immediately.
11.3 You must not request services that breach legal, safety, or ethical standards.
11.4 Smoking, vaping, or the use of illegal substances on site is prohibited during our attendance.
12.1 Bio-hazard and anti-mould treatments carry inherent risks.
12.2 We cannot guarantee complete elimination of mould or contaminants due to external environmental factors.
12.3 Our liability for such services is limited as outlined in the service-specific disclaimer.
13.1 Estimated cleaning durations are based on average property conditions.
13.2 Excessive dirt, clutter, or unforeseen conditions may increase the required time or incur additional costs (not exceeding 20% without prior approval).
13.3 Completion times are approximate and not guaranteed.
We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, transport issues, or staff illness.
15.1 All complaints must be submitted in writing to info@germclean.co.uk within 48 hours of service completion.
15.2 We aim to acknowledge receipt within 2 working days and provide a resolution within 10 working days.
15.3 If unresolved, disputes will be subject to Section 18 (Governing Law).
16.1 We process personal data in accordance with our Privacy Policy, available at www.germclean.co.uk/privacy-policy.
16.2 Personal data collected via our website, booking system, and Stripe is used solely to manage bookings, payments, and communication.
16.3 You may choose to receive marketing updates and can withdraw consent at any time by emailing info@germclean.co.uk.
All content on our website (text, graphics, logos, images) is the property of Germ Clean Ltd and protected by UK copyright law. It may not be reproduced or distributed without written permission.
18.1 These Terms are governed by and construed in accordance with the laws of England and Wales.
18.2 Any disputes arising from these Terms or the provision of our services shall be subject to the exclusive jurisdiction of the English courts.
19.1 We reserve the right to amend these Terms at any time without prior notice.
19.2 Updated Terms will be published on our website and apply to all new bookings made thereafter.
By confirming your booking and making payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Germ Clean Ltd
Ribble Saw Mill, Paley Road, Preston, Lancashire, PR1 8LT
📞 0330 341 0989
📧 info@germclean.co.uk
🌐 www.germclean.co.uk
info@germclean.co.uk
Ribble Saw Mill, Paley Rd, Preston PR1 8LT
0330 341 0989
Enter your email to get notified about our new solutions
© 2024 GERM CLEAN Ltd.
info@germclean.co.uk
Ribble Saw Mill, Paley Rd, Preston PR1 8LT
0330 341 0989
Enter your email to get notified about our new solutions
© 2024 GERM CLEAN Ltd.