Germ Clean Ltd — Privacy Policy 

Effective Date: 01/11/2025 

1. Introduction

Germ Clean Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. 
This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website www.germclean.co.uk, making an online booking, or communicating with us by email or phone. 

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable privacy laws. 

By using our services or providing your personal information, you agree to the terms of this Privacy Policy. 

2. Who We Are

Company Name: Germ Clean Ltd 
Registered Address: Ribble Saw Mill, Paley Road, Preston, Lancashire, PR1 8LT 
Registered in England and Wales 
Email: info@germclean.co.uk 
Telephone: 0330 341 0989 
Website: www.germclean.co.uk 

3. Information We Collect

We may collect and process the following types of information: 

(a) Personal Identification Information 

• Full name 

• Address 

• Email address 

• Telephone number 

(b) Booking and Service Information 

• Property details (e.g. size, number of rooms) 

• Type of cleaning service requested 

• Appointment date and time 

• Notes or instructions you provide 

(c) Payment Information 

• Payments are securely processed via Stripe. 

• We do not store or have access to your full card details. 

• Stripe may collect payment data directly in accordance with their own privacy policy (https://stripe.com/gb/privacy). 

(d) Communication Data 

• Emails, messages, or phone correspondence between you and Germ Clean Ltd. 

(e) Technical Data 

• IP address, browser type, device information, and pages visited. 

• Collected via cookies or analytics tools (see Section 9). 

4. How We Use Your Information

We use your personal data to: 

1. Process bookings and payments. 

1. Communicate with you about your appointments or quotations. 

1. Deliver our cleaning services safely and effectively. 

1. Respond to enquiries, complaints, or feedback. 

1. Comply with legal, tax, or accounting obligations. 

1. Improve our website and services. 

1. Send marketing communications (if you have given consent). 

We will not sell or rent your personal data to third parties. 

5. Lawful Basis for Processing

We process your personal data on the following lawful bases: 

• Contractual necessity: To perform our contract with you (e.g. to provide cleaning services). 

• Legal obligation: To comply with UK tax or business laws. 

• Legitimate interests: To improve services and maintain customer relationships. 

• Consent: When you voluntarily agree to receive marketing emails or promotions. 

You can withdraw marketing consent at any time (see Section 8). 

6. Data Sharing and Third Parties

We only share your data when necessary to provide our services, including with: 

• Stripe (payment processing) 

• Website hosting and IT support providers 

• Email communication systems (for booking confirmations and invoices) 

All third-party partners are GDPR-compliant and only process your data under our instruction. 

We do not transfer personal data outside the UK unless appropriate safeguards are in place. 

7. Data Retention

We keep your personal information only as long as necessary for the purposes for which it was collected, including for: 

• service records and accounting (up to 6 years after your last service); or 

• legal or tax compliance. 

After this period, your data will be securely deleted or anonymised. 

8. Your Data Rights

Under UK GDPR, you have the following rights: 

• Access – request a copy of your personal data. 

• Correction – request correction of inaccurate or incomplete information. 

• Erasure – request deletion of your personal data (where legally permitted). 

• Restriction – limit how your data is used. 

• Portability – receive your data in a transferable format. 

• Objection – object to processing for direct marketing or certain other uses. 

• Withdraw consent – opt out of marketing at any time. 

To exercise any of these rights, please email info@germclean.co.uk. 
We may require proof of identity before processing your request. 

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: www.ico.org.uk. 

9. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve functionality and user experience. 
Cookies help us analyse web traffic, remember user preferences, and enhance our services. 

You can adjust your browser settings to refuse cookies, though some parts of the website may not function properly. 

10. Marketing Communications

If you choose to subscribe or tick “I agree to receive marketing updates”, we may send you: 

• Special offers or promotions 

• Cleaning tips or seasonal reminders 

• Company updates 

You can unsubscribe at any time by: 

• Clicking “Unsubscribe” in any marketing email, or 

• Contacting info@germclean.co.uk 

Your marketing consent status will be recorded and respected. 

11. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. 
This includes secure servers, password-protected systems, encrypted data transmission, and staff confidentiality agreements. 

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies when visiting external sites. 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website with the new effective date. 
We encourage you to review this page periodically to stay informed. 

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: 

Germ Clean Ltd 
Ribble Saw Mill, Paley Road, Preston, Lancashire, PR1 8LT 
📞 0330 341 0989 
📧 info@germclean.co.uk 
🌐 www.germclean.co.uk